Servicenow Ticket Fields Widget. Ideally, I'd like to populate "close_notes" from a res
Ideally, I'd like to populate "close_notes" from a resolved incident, so the user can The Ticket Fields widget specifically gets the number, state, priority, sys_created_on fields in the Server Script, which means it's not configurable. Users can use this widget to communicate back and forth with the fulfiller and the receiver. This article describes how to display additional fields in the Standard Ticket page of Employee Center. I believe I had to edit the 'Ticket Fields' widget (after cloning Solved: Hi All, I have requirement to customize the widget "Standard Ticket Header". I have to insert state and impact field in between How to display additional fields on the Service Portal Ticket page. I want to add a field called 'close_notes' which is populated when an incident is resolved to the Ticket Form on the Service Portal. Particularly Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a I want to add a field called 'close_notes' which is populated when an incident is resolved to the Ticket Form on the Service Portal. This portal page contains the OOB widget 'Ticket Fields' which shows the list of In the ticket page of RITM on Portal, there is no way to get back to the parent Request. PRO TIP: You need to have data in the field to see the field in the Ticket Fields We are using the out of the box widgets to show ticket details to our clients, however we have a number of comments from them that the information in the tickets are hard to see. When a request is been submitted, ticket fields are not correctly aligned, i cannot able to find the issue, when ever key value is one line and field value is more than one line this issue is I've added a field to the 'Ticket Fields' widget on our Service Portal, and it's caused the fields to go out of alignment. Does anyone know how to correct this? Hi. You can use this base system widget as-is in your portal or clone it to suit your own business needs. I have a custom ticket fields widget that is specifically use for Request Items. You can use this base system widget as-is in your portal or clone it to suit your own Hi , Below the widget I want to hide some variable in "More Information" toggel Like How Can Help you Hi , Below the widget I want to hide some variable in "More Information" toggel Like How Can Help you How can i prevent the RITM number from wrapping in the widget? I have tried white-space: nowrap, pre-line, etc. The end result is a tab like the Incident Details tab below The Standard Ticket page is controlled by the Standard Ticket Configuration (ticket_configuration table) for each table. So, for incident, go to Standard Ticket Configuration, select Incident and add state How to display additional fields on the Service Portal Ticket page. How should I edit the Breadcrumbs Widget so as to get 'Request' breadcrumb in between Home and Hi folks, Looking for a bit of help in adding a field to the Ticket Conversations Widget in the Service Portal. I show you how to configure the Standard Ticket Widget in order to allow using Custom Tables. If your custom request does not require When a request is been submitted, ticket fields are not correctly aligned, i cannot able to find the issue, when ever key value is one line and field value is more than one line this issue is The Ticket Fields widget displays information about a request that a user has made. Learn how to add or remove required columns in the Ticket Fields widget on the Service Portal ticket page. text-wrap: pretty; Would someone be able to point me in the right . Is there a way to get it to display due date only when the approval field on the RITM is set to approved? After submitting the record producer through Service Portal, the user is redirected to 'ticket' page in Service Portal. Record of ticket items.
